The Field Technician is responsible for performing tasks associated with installation and/or maintenance of digital communication equipment. Responsibilities include but are not limited to new customer installations, service calls, de-installations, and network maintenance as directed by supervisors.
The Field Technician will travel to customer sites to install, rearrange, and remove equipment and associated wiring; verify work-order information; and verify receipt of all necessary equipment and information. This position must interpret service orders, circuit diagrams, and electrical schematics; locate and repair equipment problems associated with trouble reports; load and test software; and test, adjust, and repair equipment, as necessary. This position requires regular use of circuit and microwave test equipment.
Field Technicians have a high degree of technical expertise, usually with a specialization in wireless technology. This position requires some interisland travel, as well as occasional mainland travel. The ability to work a rotating on-call schedule with occasional weekend work is necessary. The successful candidate must be driven to learn new technologies and be capable of mastering tasks quickly, self-starting and dedicated to being part of a team.
• Pull, crimp, and power CAT5/CAT6, for indoor and outdoor applications, using standard cable practices
• Mount/install racks, batteries, multiple types of mounts and related equipment following standard practices -Pack and unpack materials
• Install antennas, radios, cameras, and other customer premises equipment
• Program customer premises equipment using computer and tools provided
• Troubleshoot and repair antenna systems and circuit problems both wireless and network related
• Install transmission and switch equipment
• Install waveguide
• Maintain, troubleshoot, and install dehydrator systems
• Terminate signal cable on DSX by performing wire wrapping and fiber optic cables to patch panel
• Label all signal cable, fiber optic, and power cable
• Have familiarity with multiple manufacturer’s equipment to include but not limited to Nokia, Alcatel-Lucent Enterprise, Cisco, Motorola, Axis, Bridgewave, Cambium, Aviat
• Perform walk downs, including sketches and/or picture taking and measurements
• Must be able to pass manufacturers certification courses
• Journeyman CET certification
• Responsible for maintenance and use of company supplied hand and power tools
• Operate circuit and microwave test equipment and record results
• Inventory tracking on vehicle level and installations
• Responsible for safety and quality assurance
• Daily driving and maintenance of company vehicle including bucket trucks
• Maintain work area clean of debris
• Prepare and submit all reports (i.e. timecards, expense reports, etc.) in an accurate and timely manner
• Update supervisors and project managers in an informative manner daily
• Maintain a professional, courteous, and responsible attitude to customers and fellow employees
• Carry out routine and special assignments as directed by supervisor or project manager
• High School Diploma or GED certificate
• 1+ year of experience installing digital wireless equipment and/or related technical fields
• Experienced with installing equipment racks, and grounding.
• Microwave and wireless radio frequency experience
• Strong Network troubleshooting skills
• Proficient with Microsoft Office (Word, Excel, Outlook)
• Strong organizational and planning skills, and capable of managing several complex tasks at a time
• Excellent interpersonal and communication skills both written & verbal
• Strong customer service skills
• Must be a team player and accept instruction
• Ability and willingness to travel frequently – up to 40%
• Ability to work outdoors in all weather conditions and altitudes
• Ability to lift 50 pounds regularly
• Ability to work on rooftops two stories and above
• Required to be on a rotating 24/7 on-call system support schedule
• Daily driving and maintenance of company vehicle
• Must maintain a valid driver’s license with a safe driving record
• Must have or be willing to obtain OSHA Construction Industry 10-Hour DOL Card
• Must have or be willing to obtain CPR/First Aid Certification
• May be required to obtain a bucket truck or aerial lift certification
• Must be able to pass a background check and drug test
